Frequently Asked Questions Frequently Asked Questions
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Q: What is the myTouro portal?
The myTouro Portal is the place where you can find Touro College’s services and information, all in one convenient place. You will find the latest news and announcements, as well as calendars, grades, class schedule, transcripts, plus have direct access to Blackboard and email.

Q: I forgot my username; what should I do?
Click on the "Forgot User ID" button on the myTouro portal login page. The system will then walk you through the steps of retrieving your username.

If at any time you require live assistance, contact the myTouro Support Desk at (855) MYTOURO (855 698-6876).

Q: I forgot my password; what should I do?
Click on the "Forgot Password" button on the myTouro portal login page. The system will then walk you through the steps of resetting your password.

If at any time you require live assistance, contact the myTouro Support Desk at (855) MYTOURO (855 698-6876).

Q: What policies apply to the use of the myTouro portal?
Use of the portal and associated electronic information technology resources are governed by the Acceptable Use Policy.

Q: What browsers does the portal support?
The portal is optimized for use with Mozilla Firefox. It also supports the following browsers: 
     •  Internet Explorer
     •  Google Chrome
     •  Safari

The myTouro Portal uses the latest web technologies and will be upgraded continually to accommodate new features. Therefore, it is a good idea to use the most recent version of your browser.

Q: How do I log into the myTouro portal?  
You can access the myTouro Portal at https://mytouro.touro.edu by logging in with your designated myTouro username & password. 

Q: Do I have to be on campus to access the myTouro portal?

No. myTouro is available from any computer that has internet access. You can access it from anywhere, at anytime.


Q: I’ve heard the word "portlet" used a lot with reference to the portal. What does it mean?
Portlets are small web applications that run in a portion of a web page. The pieces or parts of a portal page, such as the current weather or the Web search tool, are referred to by several different terms: portlets, services, channels, tools, etc. We tend to refer to them as "portlets" because it seems to be a clear term, but we often use the word “services” or “tool” to convey the idea that something is useful when delivered in the portal.

Q: What are the Quick Launch icons?
Quick Launch icons, or External Applications, provide access to commonly used applications such as Exchange, Blackboard, TCWeb, etc., with a single click. The icons are placed in the top left corner of the Home page (i.e., landing page).  In most cases these will be Single-Sign-On to allow you to gain access to the application via your portal username and password, without maintaining separate sets of credentials. Some of the External Applications will be configured as Non-Common sign-on, meaning that the first time you click on the icon to access that application via the portal, you will be prompted to enter your username and password for that application. After this initial login, the portal will store your credentials, and you will be able to access the application by simply clicking on the icon, without entering your credentials.

Q: Am I required to only use the OWA/Exchange SSO to access my email or can I use Microsoft Outlook?
You can use either one. To access Microsoft Outlook from outside the portal, you will now use your single myTouro Identity username and password to log in, just like you do to log into the portal.

Non-Secure Warning Non-Secure Warning
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Q: Why do I receive a message about secure and non-secure items when I use the myTouro Portal?

Some of our portlets pull in information from external sites where the information is not encrypted. That's what generates this warning. Be assured that all information retrieved from the Touro College portal is protected with encryption. All you need to do is click to acknowledge the message. To prevent the message from appearing each time you access an unencrypted site, follow the instructions below.

INSTRUCTIONS TO MANUALLY FIX INTERNET EXPLORER SECURITY WARNINGS

 

Open Internet Explorer

Click on Tools

Click on Internet Options

 

Click on the Security tab

Click on the Custom Level button

 

 

 

 

 

 

 

 

 

 

  Scroll down about halfway through the list of Settings

  Find Display mixed content

  Click on the Enable radio button

  Click OK

  Choose Yes

  Choose OK

 

 

 

 

 

If you still have difficulty using Internet Explorer, contact the Portal Administrator via the portal Feedback.